Refund Policy
Pre-Launch Draft Guidelines • Applicable to Upcoming Platform Services
1. Scope of Policy
This policy outlines the financial reconciliation and cancellation standards intended for VANIKARA INTELLIGENCE PRIVATE LIMITED's digital products, including the upcoming Food Delivery Platform scheduled for targeted launch in November 2026.
2. Customer Order Cancellations & Refunds
- Pre-Acceptance Cancellation: Orders cancelled before a restaurant confirms order preparation will be eligible for a full refund back to the original payment source.
- Food Quality & Missing Items: In the event of documented missing items, spillage, or verifiable hygiene issues, customers can submit evidence via the in-app support ticketing console for prompt dispute review and resolution.
- Delivery Delays: Excessive delays caused by platform routing failure or partner non-assignment will be investigated for compensatory resolution.
3. Merchant Subscription & Settlement Adjustments
Under our Restaurant-First philosophy, restaurant subscription billing and financial settlements will feature transparent audit ledgers. Merchant payout disputes will be handled through dedicated support channels with expedited review windows.
4. Refund Processing Timelines
Approved refunds will be initiated automatically to the original payment method (UPI, Debit/Credit Card, Net Banking) and typically reflect within 5 to 7 business days, depending on issuing banking institutions.
5. Inquiries & Support
For billing and refund questions, contact our support desk: support@vanikara.com.