Privacy Policy

1. Introduction & Company Identity

VANIKARA INTELLIGENCE PRIVATE LIMITED ("VANIKARA", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our websites, software products, and platforms. This Privacy Policy outlines our standards regarding data collection, processing, and storage in compliance with the Digital Personal Data Protection Act, 2023 (DPDP) and applicable Indian laws.

Registered Office: D-No-4-6-26/4, Near Maruthi Multi Speciality Hospital, Koritepadu, Guntur – 522007, Andhra Pradesh, India (CIN: U47912AP2026PTC125340).

2. Data We Collect

We only collect information necessary to provide our digital services, including:

• Contact Submissions: Name, email address, optional phone number, organization name, and inquiry text submitted via our web forms.
• Platform Onboarding (When Active): Customer profiles, delivery addresses, telephone numbers, and order histories required for dispatch operations.
• Merchant Information: Business registration proof, KYC documents, banking settlement details, and restaurant menu metadata.
• Delivery Partner Data: Driving licences, vehicle registration, KYC records, and real-time GPS telemetry during active delivery shifts.
• Technical Diagnostics: IP address, browser headers, and session tokens utilized strictly for authentication, rate-limiting, and fraud prevention.

3. Purpose of Processing

Collected data is used strictly for:

• Operating, testing, and improving our food delivery ecosystem and digital applications.
• Responding to customer and merchant partnership inquiries.
• Financial reconciliation and compliance under statutory Indian accounting regulations.
• Preventing fraudulent access, malicious bot traffic, and unauthorized platform misuse.

4. Internal AI & CYGMA Privacy Guarantee

VANIKARA does NOT sell customer personal data to third-party data brokers. Data processed within our internal CYGMA AI initiative is strictly isolated within our secure infrastructure and is never submitted to public consumer AI training corpora.

5. Data Security & Storage

We implement strict database row-level security (RLS), transport-layer encryption (HTTPS/TLS 1.3), and credential hashing. Access to transactional records is restricted to authorized personnel with logged audit trails.

6. Contact & Grievance Officer

For privacy inquiries, data deletion requests, or compliance concerns, contact: